About Us

Diane Johnson
Diane is long-term consultant and contributor to the worldwide credit union movement. She was the founding consultant of Counter Intelligence Associates, a nationally-recognized consulting firm which served the financial services industry for almost thirty years.

Diane’s primary areas of expertise include workout and turnaround situations, real estate and consumer lending, strategic planning, risk-based lending and pricing, management development and leadership.

In addition to her consulting career Diane has been a credit union CEO, CEO of a mortgage services CUSO, and was instrumental in opening the virtual doors of Realtors FCU. Diane is a popular speaker and trainer, having made presentations to volunteers, management and staff of credit unions from all fifty states.

Tom Glatt, Sr. 
Tom is long-term credit union professional, and currently is the Managing Principal of Centellect Consulting, a credit union management consulting firm. He was the founding President/CEO of Realtors Federal Credit Union, the first, from origination, totally-virtual credit union. Prior to that, Tom was President/CEO of Continental FCU. Tom has been a long-time leader in full-service consulting, training, and development, providing services to individual credit unions, trade associations, and regulatory agencies nationwide.

Tom is recognized as an industry expert in corporate strategic planning and strategy formulation; operational analyses and improvement; consumer and real estate lending; and leadership and management development.

Tom holds a Masters Degree in Accountancy and is a Certified Public Accountant. He has authored numerous articles appearing in financial services trade publications and has served as a credit union volunteer board member for two credit unions.